Home / FAQ
FAQ
For any questions visit our FAQ. If you do not find an answer please contact us.
1 Do I install the staircase once the rest of the house is finished?
The staircase is to be installed when the brickwork has been done, in other words, when the opening in the floor and the starting and landing floors are complete.
2 Can I install the staircase if I have underfloor heating?
No. If you have underfloor heating, you need to leave a space free of tubes at the starting point of the staircase so that you can screw in the fastening screws.
3 How do I clean the wooden treads of a Fontanot staircase?
It is unadvisable to use products containing silicon oils normally used for furniture (type dust-repellent spray) as they create a film on the treads making them slippery. It is better to use a cloth moistened with water.
4 How do I clean the polyurethane handrail of a Fontanot staircase?
Use products suitable for cleaning plastic, for example, those used to clean car dashboards.
5 Do the Fontanot staircases comply with the safety standards?
Yes, the Fontanot staircases are constructed in accordance with the standards that govern safety for primary and secondary private use.
6 Where can I find Fontanot staircases?
Fontanot has a national sales network. For information on the points of sale nearest to you, just contact the toll-free number 800-847021.
7 How long does it take to install a Fontanot staircase?
A specialised Fontanot installer on average takes a day to install a staircase.
